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The Value of Human Skills in a World of AI
AI is expected to grow exponentially in the coming years, which will result in many changes to industry and society as a whole. But in a world where AI is increasingly prevalent, is there still such a thing as ‘human’ skills? Will we humans become superfluous in a world taken over by machines, or can we still provide unique value?
The European Commission’s vision for 2030 underscores a human-centric, sustainable digital society where humans collaborate with AI to enhance workplace processes and overall prosperity, termed as Industry 5.0. Despite AI’s capabilities in data processing and automation, human skills like leadership, creativity, judgement, and empathy remain crucial.
In this article, Suzanne Galletly, Digital Skills Director at EXIN, discusses the enduring value of human skills amidst the rapid growth of artificial intelligence. As you read through the article, you will find insightful discussions on how AI and human collaboration can transform industries, enhance precision in tasks like surgery, and spark innovation in creative fields. This article is a must-read for anyone interested in the intersection of technology and human talent, and how together, we can forge a path towards a thriving digital society.
About the Author

Suzanne Galletly is Digital Skills Director at EXIN, where she is accountable for the design and positioning of EXIN’s certification portfolio for digital skills, in line with societal & business trends. Calling on more than 18 years of experience in the field of digital skills development, she helps ensure that EXIN is at the forefront of industry developments. She contributes to a number of industry forums and boards, including the Artificial Intelligence Skills Alliance (ARISA). Suzanne is passionate about everything concerned with the human side of digital, including lifelong learning, workforce transformation, and digital ethics.
About EXIN
EXIN empowers professionals worldwide to excel in the digital domain. Founded in 1984, its portfolio includes relevant industry topics such as SIAM, Project Management, Agile Scrum, AI, Data Analytics, and Information Security. With a global partner network, and multiple ways to help you prepare for your exam, EXIN independently assesses and validates competencies in the digital realm, ensuring that our certifications carry a seal of excellence. In 2021, EXIN joined forces with the Software Improvement Group (SIG) to amplify its impact and build a healthier digital world.
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